The Dennehy family have a long-established name in the automotive industry, having been in operation for over 75 years. A multi franchise Dealer, Dennehy Motors Group are the proud holders of Renault, Dacia, Fiat, Opel, Jeep, Renault trucks, Man trucks, Isuzu in Limerick. We are seeking a Service Booking Agent to join our growing team. This is a unique opportunity to work in a back-of-house role that involves service coordination, customer communication, technical understanding, problem solving and updating customer records. You will be working closely with our Service Manager, Parts Department and Service Advisors to ensure a seamless and efficient service process for our customers. Full training will be provided for the right candidate.


Responsibilities:

                 Responsible for managing booking requests and coordinating appointments

                 Communicate effectively with customers to schedule and confirm bookings

                 Maintain accurate records of bookings and update scheduling system accordingly

                 Collaborate with various department to ensure smooth operations and customer satisfaction

                 Address any booking-related issues or concerns in a timely and professional manner

                 Undertake other ad-hoc administrative duties as required


About you

·       An ability to analyse information, identify issues and prioritise them

·       Experience with customer relationship management to develop new and existing relations

·       Experience of working in a fast-paced environment with a can-do attitude

·       Ability to work as part of a team and on your own initiative when required

·       Fluent English, both written and spoken, is essential

·       Technical background would be an advantage

·       Ability to work well under pressure

·       Excellent communication skills


Working Hours

The Service Booking Agent will be required to work 39 hours per week. The working hours of this position are 08:30hrs to 17:00hrs, Monday to Friday only.


Additional pay:

Performance bonus

 

Benefits:

Competitive salary

Employee discount

On-site parking

Employee Assistance Programmes

Cycle-to-work scheme

Refer a friend Scheme

 

Joining Dennehy Motor Group means becoming part of a dynamic team in a fast-paced and exciting industry. If you have the skills, experience, and passion to excel in this role, we invite you to apply.

Apply for position now