The Dennehy family have a long-established name in the automotive industry, having been in operation for over 75 years. A multi franchise Dealer, Dennehy Motors Group are the proud holders of Renault, Dacia, Fiat, Opel, Jeep, Renault trucks, Man trucks, Isuzu in Limerick. We are seeking a Service Booking Agent to join our growing team. This is a unique opportunity to work in a back-of-house role that involves service coordination, customer communication, technical understanding, problem solving and updating customer records. You will be working closely with our Service Manager, Parts Department and Service Advisors to ensure a seamless and efficient service process for our customers. Full training will be provided for the right candidate.
Responsibilities:
• Responsible for managing booking requests and coordinating appointments
• Communicate effectively with customers to schedule and confirm bookings
• Maintain accurate records of bookings and update scheduling system accordingly
• Collaborate with various department to ensure smooth operations and customer satisfaction
• Address any booking-related issues or concerns in a timely and professional manner
• Undertake other ad-hoc administrative duties as required
About you
· An ability to analyse information, identify issues and prioritise them
· Experience with customer relationship management to develop new and existing relations
· Experience of working in a fast-paced environment with a can-do attitude
· Ability to work as part of a team and on your own initiative when required
· Fluent English, both written and spoken, is essential
· Technical background would be an advantage
· Ability to work well under pressure
· Excellent communication skills
Working Hours
The Service Booking Agent will be required to work 39 hours per week. The working hours of this position are 08:30hrs to 17:00hrs, Monday to Friday only.
Additional pay:
Performance bonus
Benefits:
Competitive salary
Employee discount
On-site parking
Employee Assistance Programmes
Cycle-to-work scheme
Refer a friend Scheme
Joining Dennehy Motor Group means becoming part of a dynamic team in a fast-paced and exciting industry. If you have the skills, experience, and passion to excel in this role, we invite you to apply.